Support & buyer protection

Refunds and cancellations

Pre-launch policy · Updated 29 October 2026

If your report is not delivered

If a confirmed payment does not result in an accessible report, contact support with your order reference. We will investigate and offer to regenerate the report or arrange a refund where the service cannot be provided.

If your website cannot be scanned

Some sites block automated requests or are temporarily offline. If this prevents us from producing the purchased report, contact support for help and a refund assessment.

Cancellation rights

UK consumers may have statutory cancellation rights for online purchases. These depend on the nature of the digital service/content and whether supply has begun with the consumer's legally required consent and acknowledgement. Any necessary information and consent will be presented before live checkout. Nothing here removes your statutory rights.

How to request help

Email AutoSite Reports with your order reference, website URL and what went wrong. Please don't include full card numbers or passwords.